Store Policies

General

Welcome to LAROSA MARIA. By accessing and using our website, you agree to comply with the following Terms & Conditions. We reserve the right to update, modify, or revise these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes made.

Exchange & Return Policy

At LAROSA MARIA, customer satisfaction is our priority. If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of receiving your order.

To process a return or exchange request:

• The item must be unused, unworn, and in its original condition with all tags attached.

• Proof of purchase and clear photographs of the issue may be required.

• Return shipping charges may apply unless the error was made by LAROSA MARIA.

Please note that we do not accept returns or exchanges for reasons related to personal preference, sizing issues, or changes of mind unless otherwise stated.

Product Information & Pricing

We strive to ensure that all product descriptions, images, and pricing displayed on our website are accurate. However, occasional errors may occur.

LAROSA MARIA reserves the right to:

• Correct any pricing or content errors.

• Modify product information without prior notice.

• Refuse or cancel orders placed with incorrect pricing or product details.

If an order is cancelled after payment has been made, the customer will be notified and a refund will be processed accordingly.

Order Acceptance

All orders are subject to verification and availability. We reserve the right to refuse or cancel any order due to:

• Product unavailability

• Pricing inaccuracies

• Suspected fraudulent activity

• Payment verification issues

Additional verification may be required before an order is approved.

Shipping & Delivery

We deliver across Bangladesh and selected international destinations.

Delivery timelines may vary depending on:

• Product availability

• Order volume

• Courier service performance

• Weather conditions or unforeseen circumstances

While we aim to dispatch all orders promptly, LAROSA MARIA cannot be held responsible for delays caused by third-party courier services.

Customs, Duties & Taxes

For international orders, customers may be responsible for any customs duties, import taxes, or clearance fees imposed by the destination country.

These charges are not included in the product price or shipping fee and must be paid by the customer upon delivery.

Care Instructions

To maintain the quality and longevity of your garments:

• Follow the care instructions provided on the product label.

• Professional dry cleaning is recommended for delicate and luxury fabrics.

• Avoid improper washing, bleaching, or handling methods.

LAROSA MARIA is not responsible for damage caused by incorrect garment care.

Privacy Policy

Your privacy is important to us. Any personal information collected through our website is used solely to process orders, improve customer experience, and communicate important updates.

We do not sell, rent, or share customer information with third parties except where required for payment processing, shipping, or legal compliance.

Acceptable Use

By using our website, you agree not to:

• Violate any applicable laws or regulations.

• Misuse, copy, or reproduce website content without permission.

• Upload harmful software, viruses, or malicious code.

• Attempt unauthorized access to our website or systems.

• Use the website for fraudulent or unlawful purposes.

Any violation may result in restricted access or legal action where applicable.

Intellectual Property

All content on this website, including images, logos, graphics, product descriptions, text, and designs, is the property of LAROSA MARIA and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

LAROSA MARIA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our liability shall be limited to the value of the purchased product where permitted by law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

Disclaimer

We make every effort to display product colours as accurately as possible. However, actual colours may vary slightly due to:

• Screen settings

• Device display differences

• Lighting conditions during photography

• Fabric dye variations

Minor colour variations shall not be considered product defects.